Integrated Annual Report of LOTOS Capital Group 2016

Quality and customer satisfaction

  • In 2016, with environmental protection in mind, we launched new products: Marinol 4050 oil and long-life pavements.
  • Transmil Extra XSP oil won a gold medal at the 11th International Trade Fairs of Hydraulics, Pneumatics, Control Systems, Drives, and Mechatronics.
  • The TRI*M Index shows a high level of satisfaction of the LOTOS Group's business customers.
  • The LOTOS service station chain ranked first among the competitors in terms of retail customer satisfaction with service station stores and additional services offered at the stations.
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